Responsible Gaming

Our Commitment to Safe Gaming

Gambling Should Be Entertainment

At eblacks.co.nz, we believe gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Neosurf casino gaming carries financial risk, and you should only gamble with money you can afford to lose.

Age Verification & Legal Requirements

You must be at least 18 years of age or the legal gambling age in your jurisdiction to use our services. In Australia, the legal gambling age is 18 years. We take age verification seriously and reserve the right to request identification at any time. Gambling by minors is illegal and harmful.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone you know, it may be time to seek help:

  • Chasing losses by gambling with more money to recover what you've lost
  • Hiding gambling activity or lying about the amount of time or money spent gambling
  • Being unable to stick to a budget or spending limits
  • Neglecting family, work, education, or other important responsibilities
  • Borrowing money or going into debt to gamble
  • Feeling anxious, irritable, or restless when unable to gamble
  • Gambling as a way to escape problems or negative emotions
  • Failed attempts to cut down or stop gambling
  • Jeopardising important relationships due to gambling
  • Experiencing financial hardship as a result of gambling

Self-Help Tools & Responsible Gaming Features

We provide tools to help you maintain control over your gambling:

  • Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
  • Loss Limits: Set a maximum amount you're willing to lose in a given period
  • Reality Checks: Receive reminders during gaming sessions about time and money spent
  • Self-Exclusion: Voluntarily exclude yourself from your account for a set period if you feel your gambling is becoming problematic
  • Account Breaks: Take a break from gambling by temporarily suspending your account

To access these tools or to discuss your gaming habits with our support team, please contact us at any time.

Support & Help Resources

If you're struggling with gambling, professional help is available. The following organisations provide free, confidential support:

Australia

United Kingdom

  • GamCare – Counselling and support for problem gambling
    Website: www.gamcare.org.uk
    Helpline: 0808 8020 133
  • GamStop – National self-exclusion scheme
    Website: www.gamstop.co.uk

Canada

United States

  • National Council on Problem Gambling – Information and referrals
    Website: www.ncpgambling.org
    Helpline: 1-800-522-4700 (confidential)

Germany

  • Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
    Website: www.bzga.de

Need Help? Reach Out Today

If you or someone you know is experiencing problem gambling, please seek help immediately. There is no shame in asking for support. Professional counsellors are available 24/7 and can provide confidential assistance.

Remember: Gambling should always be fun and within your means. If it's no longer enjoyable or is causing you distress, it's time to reach out for help.